Monday to Friday: 9am to 5:30pm
Order Status and Changes
Returns and Exchangeseshop@sportisimo.com
|What if I've received a defective item?|
|How much can I expect to pay for the delivery?|
|Do you ship to my country?|
|What payment options do you accept?|
|How much will I need to spend to be eligible for free shipping?|
|What delivery partners do you ship with?|
|Is it possible to add another item to my order?|
|Where do I send items for refund or exchange?|
|I'd like to place an order; is the product in stock?|
We comply with EU rules, under which you always have the right to a minimum two-year guarantee period. In some cases an extended guarantee period applies when stated on our website www.sportisimo.com, in the product description or in the manufacturer’s warranty. The guarantee period starts from the day you receive the goods. In the case where a claim is resolved by providing a replacement a new guarantee period of 24 months begins.
If you believe your item is faulty, please return it to us with an enclosed invoice (make sure to save a copy for yourself) and a filled out Claim Form. Please make sure to pack the goods accordingly so that they aren’t damaged en route to us. We also recommend that you obtain a proof of postage receipt.
Enclose the invoice (make sure to save a copy for yourself) and a filled out Faulty Item Form.
Once packed, please return the goods to us using the following address:
Za Panskou Zahradou 1018/1
252 19 Rudná u Prahy