Frequently Asked Questions

FAQ - Before searching our contact list to write and ask a question, please scroll through some of our frequently asked questions below. We hope it helps!

What if I've received a defective item?

We're sorry to hear that you may have received a defective item. Please read through our detailed instructions on how to return the item here.


How much can I expect to pay for the delivery?

Shipping costs vary from country to country. Please review the delivery rates table to see what fees are associated with shipping a parcel to your country here.


Do you ship to my country?

We currently ship to most EU countries. Please see the full listing of countries here. If your country is not included in the list,  unfortunately we will not be able to send you any items at this time. Please check back regularly as we are expanding our shipping coverage on an ongoing basis.


What payment options do you accept?

We honour major credit and debit cards for all transactions made through the following vendors: Visa, Visa Electron, MasterCard and Maestro. For more information please visit our detailed Payment Options section here


How much will I need to spend to be eligible for free shipping?

As shipping costs and conditions vary by country, please consult the delivery rates table here to view the minimum order value required for you to be eligible for free delivery to your country.


What delivery partners do you ship with?

Your product will be shipped to you by either GLS or UPS courier services. Whichever service is more appropriate based on your final delivery address.


Is it possible to add another item to my order?

If the order that you've placed has already been paid for, it will not be possible to amend that particular order. Once an order enters into 'Paid' status, the order is immediately processed and staged for shipping in order to get it to your door as quickly as possible. Please place a new order for the additional item. On the other hand, if you haven’t completed the payment process for your current order, please contact our customer support department at +420 841 300 400 or via email by writing to eshop@sportisimo.com and state your request to have additional items added to your order.


Where do I send items for refund or exchange? 

For all returns & exchanges, please send your items to the following address:

SPORTISIMO s.r.o. – e-Shop, 
Logistic Park Rudná, 
K Vypichu 468, 
252 19 Rudná u Prahy, 
Czech Republic.

Please see our detailed instructions on how to return or exchange items here. You can also find further information in our 'Terms & Conditions' section, found here.


I'd like to place an order; is the product in stock?

Every item found on our e-Shop website is in stock and available for immediate shipment. However, some products that are available in a variety of sizes and colours may not always be available in your preferred colour/size combination. To make this clear during the process of product selection, when selecting an item from the product overview page, you will automatically be forwarded to the 'Product Details' window. Here you will be able to choose from all available colour and size options (the 'Product Details' window will appear to the right of the product image). A green 'IN STOCK' notification label will confirm the availability of each specific product option. If a particular colour and size combination is not displayed with the green 'IN STOCK' label next to it, this indicates that the particular product is not available.